JRA Newsletter August 2007

Welcome to our August 2007 newsletter. You may have noticed our new logo – thanks to the team at Think Red for their designs and hard work in interpreting our suggestions!

unlimited/JRA Best Places to Work Survey 2007

Registrations for this year’s survey are coming in fast! See the current list of participating organisations (remember we’re just over one third of the way through the survey period – check in again for daily updates).

Indications at the moment are that are a large number of organisations intend to run their survey in September. If this includes your organisation, register your participation early to avoid setup delays! Remember your survey must be complete by the end of September.

Post-survey: What next?

Once your survey has closed, you’ll need to start thinking about providing different groups (management, employees etc) with feedback. Visit our forum for suggestions on post-survey communication: www.jra.co.nz/forum/topic5/thread47.aspx.

Many of our survey questions are open to interpretation. Like to discuss a particular question with others? Visit our forum and start a new topic on it. Visit www.jra.co.nz/forum/topic38, register on our forum, and create a new topic.

Something for free

In May 2007 we ran the unlimited/JRA Best Places to Work Seminar Series in Auckland and Wellington, in which Dr Neal Knight-Turvey presented the findings of last year’s survey. A highlight was his explanation of the JRA Performance-Driver model, linking employee engagement to improved organisational outcomes, including reduced turnover, customer satisfaction, and profitability. Download Neal’s presentation here: www.jraaustralia.com.au/resources.aspx?cat=7.

In recent months we have posted out to most of our clients a 16 page glossy publication entitled Employee Engagement: Driving Organisation Performance (also affectionately known as our “green book”). Feedback we have received has emphasised that this is a fantastic publication to put in front of senior management, as it outlines what our Best Places to Work do that distinguish them from the rest, and the benefits of focusing on increasing employee engagement.

If you don’t have your copy, or would like more, please reply to this email with your postal details.

JRA Client Feedback

We are currently analysing the results of our most recent client feedback survey – thanks to those clients who took the time to respond. While we are extremely happy with our overall results (100% agreed that they would recommend JRA to others!), we are always looking for ways to improve. Our next newsletter will include our plans to respond to your feedback.

What do you think of the quality of Customer Service in NZ?

In association with Kiwihost, JRA is conducting research into the general perceptions of Customer Service in NZ. Have you experienced some fantastic customer service recently, or are you generally left feeling frustrated by the way you are treated? If you are able to spare 5 minutes you can complete the survey to tell us what you think about the quality of Customer Service in NZ.

The link is: https://www.survey-online.com/survey/survey.asp?id=B72DFZAF